Refund policy

At Shop Cards USA, LLC, we take product condition, authenticity, and order accuracy seriously. Because trading cards are condition-sensitive, limited-supply collectibles, all sales are considered final once an order has been placed and processed.

Please review your order carefully before completing your purchase.

All Sales Are Final

We do not accept returns, refunds, or exchanges for buyer’s remorse, market price changes, duplicate purchases, change of mind, or incorrect items selected at checkout.

This policy applies to all trading card products, including but not limited to:

  • Single cards
  • Sealed packs
  • Sealed boxes
  • Sealed cases
  • Collector sets
  • Graded cards
  • Trading card accessories, when applicable

Why We Have a Final Sale Policy

Trading cards are different from standard retail products. Their value can depend heavily on condition, authenticity, timing, and market demand.

Our final sale policy helps protect both our customers and our business for the following reasons:

Product condition matters

The condition of trading cards is a major part of their value. Once an item leaves our possession, we cannot verify how it was handled, stored, opened, or protected.

Sealed products lose value once opened

Sealed packs, boxes, cases, and collector products cannot be returned once opened. Opening sealed product affects resale value and makes it impossible for us to verify the original condition of the item.

The market can change quickly

Trading card prices can fluctuate based on player performance, product demand, release timing, grading trends, and overall market conditions. Because of this, we cannot accept returns due to price changes after purchase.

Fraud prevention

Unfortunately, card swapping and return fraud are real risks in the trading card industry. A final sale policy helps prevent attempts to return different cards, altered cards, damaged cards, or lower-value items.

Order Issues & Exceptions

Although all sales are final, we will always review issues caused by a fulfillment or shipping problem.

Please contact us within 48 hours of delivery at hello@shopcardsusa.com if:

  • You received the wrong item
  • Your order arrived damaged
  • Your order is missing an item
  • Your package shows delivered but you did not receive it
  • There is another issue with the order we fulfilled

Please include your order number, a description of the issue, and clear photos of the product, packaging, shipping label, and any damage when applicable.

We will review the situation and determine the appropriate resolution, which may include a replacement, store credit, refund, insurance claim support, or another solution depending on the circumstances.

Damaged Shipments

If your order arrives damaged, please keep all packaging materials, including the mailer, box, packing materials, and shipping label. These may be required for carrier review or an insurance claim.

Damage claims must be reported within 48 hours of delivery so we can review the issue while the shipment details are still current.

Missing or Delayed Packages

If your package is delayed, missing, or marked as delivered but not received, please contact us so we can help review the tracking details and guide you through the next steps.

Once a package has been handed over to USPS, delivery is handled by the carrier. However, we will do our best to help you review the tracking information, confirm the shipping address, and determine whether a USPS claim or additional follow-up is appropriate.

Before Opening a Bank or Card Dispute

If there is an issue with your order, please contact us first at hello@shopcardsusa.com before opening a dispute with your bank or credit card company.

We are here to help and will work with you to review the issue, confirm order details, check tracking information, and determine the best next step.

Opening a bank or card dispute before contacting us can delay the resolution process, since the matter may need to be handled through the bank’s dispute process instead of directly through our support team.

This does not limit any rights you may have with your payment provider.

Questions Before Ordering

If you have questions about a product before purchasing, please contact us before placing your order. We are happy to help you make an informed decision.

Customer Support: hello@shopcardsusa.com

Thank you for choosing Shop Cards USA, LLC. We appreciate your business.

Recommended placement

Put this policy in three places:

  1. Footer page titled Return & Refund Policy
  2. Product page near the add-to-cart area, especially for sealed products and singles
  3. Checkout policy links

For the clearest protection, add a short product-page line:

All trading card sales are final. We do not accept returns or exchanges for buyer’s remorse, market price changes, or opened sealed products. Please review our Return & Refund Policy before purchasing.